How can we help?
Get help with the Pour app, an existing Pour Pro subscription, or your data. You do not need an account to contact us.
Contact Pour Support
Email us with your app version, iPhone or iPad model, iOS version, and a short description of what happened. Messages are reviewed on business days, and we will reply to the email address you use.
Email [email protected]Please do not email passwords, full purchase receipts, journal photos, or other sensitive personal information.
Subscriptions and purchases
How do I restore an existing Pour Pro subscription?
- Make sure your device is signed in to the Apple ID that made the purchase.
- Open Pour and go to Settings, then Pour Pro.
- Select Restore Purchases.
Restoring checks your Apple ID for an existing subscription. It does not start a new purchase.
How do I cancel or manage a subscription?
Apple manages Pour Pro billing. Open Apple Subscriptions or go to iPhone Settings, select your name, then Subscriptions.
How do I request a refund?
Refund decisions are handled by Apple. Visit reportaproblem.apple.com and sign in with the Apple ID used for the purchase.
Your data and account
Where is my Pour data stored?
The recovery build keeps your bar, favorites, journal, shopping list, and hosting plans on your device. Cloud account and sync behavior will be described here only after the replacement service is verified.
How do I export or delete my data?
Use the export and clear-data controls shown in Pour Settings for local data. If you previously created a Pour account and the account controls are unavailable during recovery, email [email protected] from the address associated with that account. We will verify the request before acting on account data.
Do not delete the app as a troubleshooting step unless you have exported anything you need. Removing the app can remove data stored only on that device.
App troubleshooting
What should I try before contacting support?
- Install the latest Pour update available to your Apple ID.
- Close and reopen Pour, then retry the action once.
- For App Store verification or restore problems, confirm the device has an internet connection.
- Note the screen you were on and the exact message you saw.
What information helps diagnose a problem?
Include your Pour version and build, device model, iOS version, the steps that led to the problem, and whether it happens every time. A screenshot is helpful when it does not expose private data.